Privacy Policy

At Cup. Cafe, your privacy matters to us. This policy explains how we collect, use, and protect your personal information in line with the Protection of Personal Information Act (POPIA), 2013.

1. Who We Are

 

Cup. Cafe (“we”, “us”, “our”) is a South African registered company responsible for your personal information. Our Information Officer can be contacted via:

• Email: info@cupcafe.co.za

• Phone: 071 009 7071

Please contact us with any questions or requests regarding your personal data.

2. What Personal Information We Collect

 

We collect only what is necessary to provide our services, including:

• Names and contact details (email, phone numbers)

• Event details (date, location)

• Payment information (processed securely by trusted partners)

 

3. How We Use Your Information

 

Your personal information is used to:

• Manage your bookings and provide our services

• Communicate about your event and services

• Fulfill legal requirements and protect our rights

 

4. Lawful Basis for Processing

 

We process your data lawfully, fairly, and transparently based on:

• Your consent where given

• The need to perform our contract with you

• Compliance with legal obligations

 

5. Data Security and Storage

 

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or damage. Your information is stored securely within South Africa.

6. Sharing Your Information

 

We do not sell your personal data. We may share it only with trusted service providers involved in delivering our services, such as payment processors, under strict confidentiality.

7. Your Rights

 

You have rights under POPIA to:

• Access your personal information

• Request correction or deletion of inaccurate or unnecessary data

• Object to or restrict processing

• Lodge complaints with the Information Regulator of South Africa

 

To exercise your rights, please contact our Information Officer at the details above.

8. Cookies and Online Tracking

 

Our website uses cookies to enhance your experience. You can manage cookie settings in your browser.

9. Changes to This Policy

 

We may update this Privacy Policy occasionally. Any changes will be posted on our website with the revised effective date.

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Effective Date: 11 August 2025